Privacy Policy

At fibershadez, we deeply value your trust and respect your privacy. We are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy outlines the types of information we gather, how we use it, and the choices you have regarding your data. It also explains how you can reach us with any privacy-related questions or concerns.

Rest Assured: We do not sell, rent, or share your personal information with third parties for any marketing purposes.

1. Information We Collect

We collect personal information in various ways, including when you place an order or create an account on our website. The types of information we may gather include:

  • Identity & Contact Information: Your name, email address, shipping and billing addresses, order history, interactions with customer support, preferences, and any other personal details you share with us.

  • Payment Information: When you make a purchase, we may collect payment-related information such as the name on the payment method, partial card numbers, and account details (but never your full payment data).

  • Technical Information: This includes your IP address, browser type and version, language settings, operating system, device information, and browsing history when you visit our website.

  • Marketing Preferences: Your preferences regarding promotional communications and how you’d like to be contacted by us.

2. Information You Choose to Provide

You can voluntarily provide us with additional information when you:

  • Make a purchase on our online store

  • Share photos, videos, product reviews, or comments

  • Indicate your preferences for product types or specific content

This information helps us offer a more personalized shopping experience.

3. How We Use Your Information

We use the information you provide to enhance your experience with us, including:

  • Personalizing your shopping journey: Tailoring recommendations based on your interests.

  • Processing your transactions: Handling payments, shipments, and customer support.

  • Providing customer service: Assisting with any queries or issues you may have before, during, and after your purchase.

  • Sending you updates and offers: Keeping you informed about products or promotions that match your preferences.

4. Cookies, Analytics & Tracking Tools

To enhance your shopping experience, we use cookies and tracking technologies like Google Analytics:

  • Cookies: Small text files that help us remember your preferences, such as language and currency settings. They also help us retain items in your shopping cart between sessions.

  • Google Analytics: We use this tool to track website activity, such as page views and navigation patterns, to improve site functionality.

  • Web Server Logs: These may collect information like the referring URL or your IP address to help us optimize site performance.

Please note, cookies are optional, but rejecting them may limit your ability to use certain features on our website.
To opt out of Google Analytics tracking, you can use this plugin: Google Analytics Opt-Out.

5. Emails and Text Messaging

By opting in, you may receive text alerts (up to 4 per month) about products, offers, or updates. This service is free of charge.

To stop receiving text messages or email updates, simply email us at: [email protected].

6. Who We Share Your Data With

We take your privacy seriously and do not share your information for marketing purposes. However, we may share your data with trusted partners, including:

  • Payment processors and shipping carriers to process your orders.

  • Service providers like Google and web hosts who help us run our online store.

  • Tax authorities for invoicing and legal purposes.

In some rare cases, we may be required to disclose information for legal reasons or to prevent fraud.

7. How We Protect Your Data

We employ industry-standard security measures to safeguard your personal information:

  • SSL encryption: To protect sensitive data like payment information during transactions.

  • Third-party payment processors: We use PayPal to process payments, ensuring we never store your payment details.

Although no system is fully secure, we are committed to continually improving our security measures to protect your data.

8. Data Retention

We retain your personal data as long as necessary to provide you with our services. However, we may retain certain information for legal or compliance reasons even after you close your account.

9. Withdrawing Consent

You have the right to withdraw your consent at any time. Please note that withdrawing consent may affect your ability to use certain features or services. To withdraw or modify your consent, simply email us at [email protected].

10. Reviewing and Updating Your Information

You can access and update the personal information we hold about you. If any information is incorrect or needs to be updated, please let us know, and we’ll correct it. We may ask for proof of identity to ensure your protection.

For any requests to review, update, or delete your personal data, contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page, and significant changes will be communicated to you via email.

Please check back periodically to stay informed about how we protect your privacy.